Government Services Division

The Government Services Division (GSD) portfolio occupies over half a million square metres of building space and spans over 350 individual sites across multiple owned and leased State government departments and agencies.

A.G. Coombs Service is delivering large mechanical services and building controls maintenance services to the entire portfolio, which encompasses a wide variety of building types, including heritage listed. Mechanical services maintenance is provided to a large range of equipment and systems of varying age and complexity, which make up the buildings’ mandated Essential Safety Measures. The maintenance contracts are managed centrally through A.G. Coombs’ National Customer Service in an integrated process that takes in the complex logistics required for effective service delivery. The process also considers the Victorian government accommodation guidelines for minimum environmental and energy efficiency ratings for its accommodation, and helps to ensure service consistency, regulatory compliance and, particularly for high profile government buildings, safety and security at each site.

The key challenge is the contract’s vast scope, which is being addressed via centralised processes and the creation of a detailed asset register.