Privacy Policy
What you need to know
The A.G. Coombs Group and its member companies (“A.G. Coombs”) are committed to protecting the privacy of individuals’ personal information.
A.G. Coombs is committed to protecting your privacy and complying with the Privacy Act 1988 (Commonwealth) (“the Act”) including the Australian Privacy Principles as amended from time to time. The Australian Privacy Principles can be found at www.privacy.gov.au.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps include implementing appropriate technical measures (such as system security controls) and organisational measures (such as policies, procedures and staff training).A.G. Coombs will collect, use, disclose and store personal information over this website in accordance with the Act and this Privacy Statement. This statement applies in addition to the website’s Terms of Use and should be read in conjunction with them.
Collection of Personal Information
A.G. Coombs may, from time to time, collect and use personal information. We primarily collect personal information so that we can provide our services to you in the conduct of our business. We may also collect personal information for the purposes of conducting marketing activities, handling complaints and managing employee records.
We only collect personal information by lawful and fair means, and where such collection is reasonably necessary and proportionate to our functions and activities. We only do so with your consent.
Where we rely on consent, we seek to ensure that consent is voluntary, informed, specific and unambiguous.
You may withdraw your consent at any time by contacting us using the details below.
Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, including information derived from or inferred about an individual, and information associated with online identifiers (such as IP address or device identifiers).
Disclosure of personal information
A.G. Coombs will not disclose personal information about you collected through the website to third parties except:
- Where third parties appointed by A.G. Coombs require access to personal information held by A.G. Coombs to perform services (in these cases, A.G. Coombs requires these contractors to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services);
- Within A.G. Coombs in accordance with the law;
- Where A.G. Coombs is required or authorised by law to disclose personal information, for example to law enforcement agencies; or
- With your consent.
Your Access to Personal Information
You may seek access to personal information that A.G. Coombs holds about you and A.G. Coombs will provide access to that information in accordance with the Act. There are certain exemptions that may apply to the provision of that information. A.G. Coombs may charge an administration fee for granting access to information.
The types of personal information A.G. Coombs collects from you depends upon how you use the website. Generally speaking however, A.G. Coombs may collect and store any personal information which you enter into the website or which relates to your use of the website.
Links to Other Websites
The website contains links to other sites. With the exception of other sites owned by A.G. Coombs, A.G. Coombs does not control the privacy practices or policies of sites reached through links from this website. If you have any questions about the privacy practices and policies of those sites then you should contact the companies controlling those sites directly.
Chat Rooms, Message Boards and other Features
From time to time, this website may contain chat rooms, message boards, news groups, and other forums. You should be aware than any personal information you disclose on these forums becomes public information, and may be collected and used by others. This may result, for example, in you receiving unsolicited messages from other parties.
Records
Nothing in this Privacy Statement guarantees that A.G. Coombs will collect or store personal information or other information about you and your use of this website. You are responsible for keeping your own records relating to your use of the website and any transactions conducted via it, and for complying with any applicable record keeping legislation.
Security
We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. In addition, all A.G. Coombs employees are required to treat personal information held by A.G. Coombs as confidential. The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
This Privacy Statement may change from time to time. The Privacy Statement will be made available to anyone who requests it, whether at our offices or by use of our website. If you have any questions or concerns about A.G. Coombs collection, use or disclosure of personal information, please contact us.
Data Breach
In line with our obligations under the Notifiable Data Breach Scheme, A.G. Coombs has a Data Breach Response Procedure in accordance with the government requirements outlined at www.oiac.gov.au.
If you have any questions or concerns about our Data Breach Procedure, please contact us.
Your Rights
You have the right to:
- request access to personal information we hold about you;
- request correction of your personal information;
- request that we delete your personal information where it is no longer required, subject to applicable legal obligations;
- withdraw consent (where processing is based on consent); and
- make a complaint to us or to the Office of the Australian Information Commissioner (OAIC).
We will respond to such requests within a reasonable period.
Last update: 17 Sep 2026