Questacon is Australia’s National Science and Technology Centre. The main exhibition building in Parkes welcomes over 400,000 visitors per year, houses more than 200 staff, and features eight exhibition galleries and a number of performance spaces. The separate Ian Potter Foundation Technology Learning Centre is located in Deakin and houses exhibition storage, outreach programs and 80 staff including exhibition developers such as researchers, designers and technicians.

Integrated Technical Management (ITM) is supporting the management and operation of these facilities, providing comprehensive mechanical, electrical, fire, Building Management and Controls System (BMCS) and electronic security services to the Questacon buildings.

A holistic review and analysis of the facilities identified a range of improvements to address both aging systems and to enhance the effectiveness and energy efficiency of systems. The Questacon buildings each had their own separate lighting control systems. An upgrade involving design, supply, installation, technical support, and on-site programming and commissioning, has seen the two systems modernised and fully integrated, with all lighting control now managed through the one central BMCS. Additionally, the Gallery 1 lighting infrastructure upgrade was completed early 2016, with ITM acting as head contractor and A.G. Coombs (NSW) delivering project management services.

As part of a capital works project, ITM also acted as head contractor to undertake a chiller replacement project for the main exhibition building. The existing R22 chillers, which provide cooling water to the facility, were nearing the end of their useful life. Working in conjunction with A.G. Coombs Projects, ITM organised for the procurement and installation of new energy efficient chillers.

Additional improvement projects have included the upgrade of exit and emergency lighting, and a fire and life safety related project that involved a review of the building’s fire and smoke management arrangements, which resulted in upgrade works.

We’ve been impressed with ITM’s integrated service offering and their standout technical expertise in managing the building and its systems for ongoing optimal operational performance, which effectively enables us to remain open and welcome our thousands of visitors each year.

Matthew Riches, Assistant Manager Operational Support, Questacon

Project Overview

Project Name: Questacon

Location: ACT

Client: Questacon

Project Type

Comprehensive and specialist maintenance and management of the mechanical, electrical and fire systems, Building Management and Controls system (BMCS), and electronic security services.


  • Improved lighting and energy outcomes and better analysis capability and reporting for Questacon.
  • New chillers successfully crane-lifted into place and installed and commissioned with minimal disruption to the facility, its staff and its visitors.
  • Additional services, to address specialised equipment i.e. roof mounted solar panels, automated blinds, upgrades to existing lighting control system both internally and externally.
  • With the building offering year-round public access, required works are often undertaken outside of operating hours to minimise disruption.


  • 2015 National Tourism Awards - National Tourist Attraction (silver placing)
  • 2015 Canberra and Capital Region Tourism Awards - Tourist Attraction Award and Tourism Education Program Award
  • 2014 Canberra and Capital Region Tourism Awards - Tourist Attraction Award and Tourism Education Program Award
  • 2013 Canberra and Capital Region Tourism Awards - Tourist Attraction Award and Tourism Education Program Award
  • 2015 Canberra and Capital Region Tourism Awards - Tourist Attraction Award

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